Shipping
Free shipping for orders above US$150
*For orders below US$150, flat shipping at US $13.50
Please allow 1 - 2 business days to retrieve item.
USA & Canada Shipping (From Chicago and Nevada)
USPS : 1 - 5 days
UPS Three Day Select: 1 - 3 days
(Includes all products except DR’s Secret Touch, Black Currant Seed Oil, stock subject to availability)
Australia Shipping (From Melbourne)
Melbourne - Next Day, Sydney / Adelaide / Canberra - 2 Days - Brisbane / Tasmania - 3 Days Perth - 4/5 Days
Between country locations/others: 1 - 5 Days (Time estimates given by AUSPost)
AUSPost Express shipping: 1 - 3 Days
Our Australia representative in Melbourne can be contacted at 61-432105770
(Includes all products except DR’s Secret Touch, Black Currant Seed Oil, stock subject to availability)
Europe Shipping (From London)
Royal Air Mail First Class: 3 - 5 working days
Parcel Force 24: 1 - 2 days
(Includes all products except DR’s Secret Touch, Black currant seed oil, stock subject to availability)
Singapore / Malaysia / Indonesia Shipping
1. For cash on delivery, please contact our representative at 97361830 to arrange.
2. For postage: Registered Delivery by Singpost: 1 - 3 Days
All Other Countries (Shipping direct from Singapore)
Standard Shipping: 5 - 9 working days
Delivery by Singpost as an registered article
High Value Orders (Above US$799)
Express shipping by Speedpost: 2 - 4 days
Testimonials from Buyers
“I received it in USA! I am very happy as i trust only in DR’s Secret.”
Janet L. Los Angeles, USA (09/11/08)
“Great. super organized. thank you:)”
Lorien, Italy (03/12/09) received order by Royal Air Mail from London.
“I am in Perth and I can’t seem to find anything better then DR’s Secret… Fortunately, i found this website and I can now order my goods any time of the year! Thank You!”
Christina W. Perth, Western Australia (05/05/08)
“I have received it within 3 days. Very fast delivery.
I am very satisfied with your service, DR’s Secret Touch is awesome! Thank you very much!”
Jonathan H, Singapore (02/12/2007)
Terms and Conditions
Refunds are strictly not accepted due to our free shipping policy.
Exchanges are not accepted due to our multiple warehouse system, so be sure before placing your order!
If the goods are damaged, photographic evidence must be shown for a replacement of the damage item(s).
For wrongly sent items, photographic evidence must be shown with proof.
The buyer will bare the postage cost of shipping back the item.
The seller will bare the postage cost of sending the correct item.
We post the items from Monday - Friday, excluding public holidays. Please note that our order processing time zone is GMT +8, we process orders the day after you place your order.
The seller is not liable for delays in shipping as it is the responsibly of the shipping courier.
We deserve the right to change the location of the shipment to the nearest available warehouse in the event of stock unavailability.
Our commitment is to deliver 100% customer satisfaction guarantee.
Feel free to contact our representative at support@drsecretstore.com for more information.
